My vacation in the Dominican Republic was an enjoyable experience overall. I would like to commend Moya from the travel service for her excellent customer service. She was very patient with me despite my frequent calls and numerous questions. She was always receptive, understanding, and willing to assist, which made the planning process much easier. The airport pickup service was also excellent, as the driver arrived on time and provided a comfortable ride for the two-hour journey. One of the highlights of my vacation was visiting Domitai Park in Punta Cana, which was full of good vibes, energy, and excitement. It was a fun and memorable experience.
Overall, choosing this vacation through Moya was a good decision, and I truly appreciate her assistance and professionalism. However, my main disappointments were the rudeness of some hotel staff members, experiences that raised concerns about racism, and the language barrier, which sometimes made communication difficult. Every guest deserves to feel welcomed, respected, and comfortable regardless of their race or language. Unfortunately, these issues affected my overall impression of the hotel. I would rate the hotel 2.5 out of 5 stars. While the vacation had several positive aspects, I hope the hotel takes these concerns seriously and improves its customer service, communication, and treatment of guests to ensure a more pleasant experience for future visitors.
JDW